Support & Contact

We're here
24 hours a day

Questions before your trip. Help during your trip. Anything in between. We are always available — because Colombia doesn't stop at 5pm and neither do we.

📞
24/7 Support Line
Call or Text Us
Pick up the phone anytime — before, during, or after your trip. Real people who know Colombia will answer.
+1 (000) 000-0000
Coming Soon
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WhatsApp
Message Us
WhatsApp is how Colombia runs. Send us a message and get a response fast — especially useful while you're on the ground in Colombia.
WhatsApp Us →
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✉️
Email
Email Us
For non-urgent questions, partner inquiries, or anything that needs a detailed response. We reply within 24 hours.
hello@colombiatrips.com
Coming Soon
AI-Powered Support

Get instant answers
anytime

Our AI chatbot is trained on Colombia-specific knowledge — destinations, safety, healthcare, transportation, money, food, culture, and more. Ask it anything and get an instant answer, day or night.

Available 24/7 — no waiting
Colombia-specific knowledge base
Escalates to a real human when needed
Available in English and Spanish

AI chatbot launching with the full platform — available to Adventure and Elite members.

🤖
Colombia Trips Assistant
Online — always
Hi! I'm the Colombia Trips Co. assistant. Ask me anything about Colombia — destinations, safety, healthcare, hotels, restaurants, or your package.
Is San Andrés safe for Americans?
San Andrés is one of the safest destinations in Colombia for tourists. It's a Caribbean island with a relaxed, welcoming atmosphere. The main tourist areas are very safe for visitors. Your Explorer package includes a full neighborhood guide with specific tips for getting around safely and making the most of your stay.
Quick Answers

Common questions

After purchasing, you'll receive a confirmation email with your login credentials. Simply log in at colombiatrips.com or through the app to access your full package immediately. Your membership is lifetime — no expiry.
Adventure and Elite Concierge members have offline access to key guides and contacts — no data connection required. This is especially useful in areas of Colombia with limited signal. Explorer members need a connection to access the platform.
Call or WhatsApp our 24/7 support line — real people who know Colombia will answer and help you with whatever you need. Elite Concierge members also have direct access to our concierge team who can coordinate with local contacts on your behalf immediately.
Adventure and Elite Concierge members access the healthcare directory directly through the app or website. Elite members can also contact our support line and we'll coordinate appointments and referrals for you. Simply present your Colombia Trips Co. membership to any partner provider to access member pricing.
Yes — anytime. Contact us through the support line or email and we'll upgrade your account by charging only the difference between your current package and the new one. Simple and straightforward.
We offer a 7-day satisfaction guarantee from the date of purchase. If you are not satisfied with your package for any reason, contact us within 7 days of purchase for a full refund. After 7 days, all sales are final. If you have any issues with your experience, please contact us and we will do everything we can to make it right.
Emergency Reference

Key Colombia
emergency numbers

123
Police (SIJIN)
National emergency number
125
Fire Department
Bomberos
132
Ambulance
Medical emergencies
112
General Emergency
All emergency services

Still have
questions?

We're real people who love Colombia. Reach out anytime — we'll get back to you fast and give you a straight answer.

Email Us → View Packages