Privacy Policy

1. Information We Collect

When you use Colombia Trips Co., we collect information in the following ways:

Information you provide directly:

• Name and email address when you create an account
• Payment information when you purchase a package (processed securely by Stripe — we never store your card details)
• Messages and communications when you contact our support team
• Any information you choose to share when using our platform

Information collected automatically:

• Device type, browser, and operating system
• Pages visited and features used within the platform
• IP address and general location (country/region level)
• Session duration and usage patterns to improve the platform

2. How We Use Your Information

We use the information we collect to:

• Create and manage your Colombia Trips Co. account
• Process your package purchase and provide access to your membership tier
• Send you transactional emails — purchase confirmations, password resets, and support responses
• Provide 24/7 support and respond to your questions
• Improve the platform based on how members use it
• Send you relevant updates about new destinations, deals, and features (you can unsubscribe anytime)
• Comply with legal obligations

We do not use your information for advertising, profiling, or any purpose not listed above.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. Period.

We may share limited information with trusted service providers who help us operate Colombia Trips Co.:

• Supabase — our database and authentication provider
• Stripe — payment processing (they handle all card data securely)
• Resend — transactional email delivery

These providers are contractually bound to protect your information and may only use it to provide services to us. We may also disclose information if required by law or to protect the rights and safety of our users.

4. Cookies & Tracking

We use essential cookies to keep you logged in and remember your preferences. We do not use advertising cookies or third-party tracking cookies.

• Session cookies — keep you logged into your account
• Preference cookies — remember your settings
• Analytics — basic, anonymized usage data to improve the platform

You can disable cookies in your browser settings, though this may affect your ability to log in to your account.

5. Data Security

We take security seriously. Your data is protected by:

• Encrypted data transmission (HTTPS/SSL on all pages)
• Secure authentication handled by Supabase
• Payment processing handled entirely by Stripe — we never see or store your card details
• Access controls limiting who on our team can access member data

While we implement strong security measures, no system is 100% secure. If you believe your account has been compromised, contact us immediately at hello@colombiatrips.com.

6. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — update or correct any inaccurate information
• Deletion — request that we delete your account and personal data
• Unsubscribe — opt out of marketing emails at any time via the unsubscribe link in any email
• Portability — request your data in a portable format

To exercise any of these rights, contact us at hello@colombiatrips.com. We will respond within 30 days.

7. Children's Privacy

Colombia Trips Co. is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email and update the "Last updated" date at the top of this page. Your continued use of Colombia Trips Co. after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: